Contact(s)

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The Region of Waterloo Paramedic Services is committed to providing the highest quality of pre-hospital emergency care to the citizens and visitors of Region of Waterloo. This is accomplished by meeting and exceeding standards as prescribed by the Ministry of Health and Long Term Care.

Staff are graduates of an accredited College Paramedic Program and are certified by our Medical Director, through the Centre for Paramedic Research (CPER) our Regional Base Hospital Program.

Region of Waterloo Paramedic Services is committed to training and to quality assurance processes, which will ensure the best care for the clients we serve.

Staff working at Region of Waterloo Paramedic Services are committed to excellence in patient care. Paramedics follow a professional practice statement created by their peers.

Currently the Region simultaneously operates up to 21 units out of 11 stations on a daily basis responding to requests for service within our catchment area.


Patient Feedback

Thank a Paramedic

You can thank a paramedic at: thankaparamedic@regionofwaterloo.ca

At Region of Waterloo Paramedic Services excellence in patient care is a priority and our paramedics always appreciate feedback. If you would like to say "thank you" to your paramedic you can contact us through the email address above. Please note that the following information will help us to ensure your note is received by the appropriate paramedic(s):

  • Date of call
  • Time of day
  • Location of incident (if possible)
  • Leave your comments
  • Name of person sending feedback to paramedics and contact information
  • Indicate if you would like us to contact you regarding this feedback

Provide feedback or report a concern/complaint

You can provide other feedback or report a concern/complaint at: PSVFeedback@regionofwaterloo.ca

At Region of Waterloo Paramedic Services excellence in patient care is a priority. We value your feedback and will review any concern or complaint that you bring forward. If you would like to leave feedback or a concern/complaint you may do so through the email address above, by mail, or over the telephone. Please provide us with the following information:

  • Indicate if this is a complaint/concern or provide us with your question
  • Date of call
  • Time of day
  • Location of incident
  • Leave your comments detailing the circumstances
  • Name of person sending this feedback and contact information so we can follow up

Region of Waterloo Paramedic Services
120 Maple Grove Road
Cambridge, ON N3H 4R6

Tel: 519-575-4400

Protecting Your Privacy

Region of Waterloo Paramedic Services collects only as much personal health information as needed to deliver our services. Internal policies and procedures have been developed and provide direction to staff on how we handle and protect your personal health information.

For more information, please check: Information Practices Statement - Region of Waterloo Paramedic Services


Staffing Levels

The current staffing levels for each classification employed by Region of Waterloo Paramedic Services are as follows:

   Full Time  Part Time  Total

 

  Primary Care Paramedic

 84  63 147 

 

  Advanced Care Paramedic 

 52  8   60

Mobilization Time

Crews located at stations have a target mobilization time of:

  • Less than one minute for all Code 4 (Emergency) calls
  • Less than two minutes for all Code 3 (Prompt) and Code 8 (Standby) calls

Region of Waterloo Paramedic Services is required to submit a Response Time Performance Plan to the Ministry of Health and Long Term Care (MOHLTC) each year. This new response plan is then published and compliance to the standard is publicly reported.

For a historical view (2013-2016) check our most recent Response Time Performance Plan published on the MOHLTC website, or for 2016 data see figure below.

Response Time Performance 2016

 

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