Never had food poisoning?
Perhaps you have, but thought you were sick with the flu.
If you or a family member has ever had nausea, vomiting, diarrhea, fever or cramps, you could have had food poisoning.
Thousands of people suffer from it each year. Click here to learn the four food safety steps that can help prevent food poisoning.
Our Food Safety team's responsibilities include:
- Inspection of food premises and reporting of the results.
- Responding to consumer complaints.
- Investigating food-related illnesses.
- Taking part in the recall of contaminated foods.
- Providing food safety training to commercial food handlers.
Inspection results for food businesses
Check it! We inspect it. is your access to public health inspection results in Waterloo Region. To look up the latest health inspection results for food businesses click here.
On this website you will also find inspection results for beauty & body art and public recreational water facilities.
How do I report a food illness?
If you believe you became ill as a result of food, please provide the following information to Public Health when you call 519-575-4400:
- The name of the place where you ate.
- The date and time you ate.
- What you ate.
- Your symptoms and where and when they first occurred.
- How long you were ill.
- Name of anyone else that ate with you and whether or not they became ill.
To determine whether the illness was caused by the suspected food, it is important that you submit a stool sample to us. Stool kits are available at our Waterloo office located at 99 Regina St. S.
Remember: If you have severe symptoms, please seek medical attention immediately and contact Public Health when you are able.
Food safety training courses
In partnership with Public Health, Conestoga College is now the delivery organization for the Food Safety Training Courses.
To register for the food safety training, go to the Continuing Education Course Registration on the Conestoga College website.
Region of Waterloo also recognizes selected Food Safety Training courses. Please see the attached list.
Do you want to open a food establishment?
Are you planning to open or renovate a food service establishment? Region of Waterloo Public Health must be notified of any new food service establishments. Here are steps you need to follow:
- Refer to the Ontario Food Premise Regulation about the requirements needed to open a food service establishment. All food service establishments must comply with the regulation.
- Fill out the Food Premise Notification Form; print and fill out the form.
- Mail: 99 Regina Street South, 3rd floor, Health Protection and Investigation, Waterloo, ON N2J 4V3
- Fax: 519-883-2226
- Forward a copy of your proposed floor plan for review by a Public Health Inspector.
The plans and notification will be reviewed by a Public Health Inspector to ensure all aspects of the Ontario Food Premise Regulation are met. The Public Health Inspector will notify you of any changes that must be made in order to be in compliance.
- Any questions regarding building permits or business licenses should be directed to your local municipality.
- Any questions regarding the Ontario Food Premise Regulations and its interpretation can be directed to our Intake Public Health Inspector at 519-575-4400, 8:30 a.m. - 4:30 p.m. Monday to Friday.
If you want to subscribe to the Canadian Food Inspection Agency (CFIA) automatic food recall update service to receive food recalls and allergy alerts directly via e-mail as soon as they are issued, go to the Canadian Food Inspection Agency website.
Bacterial Foodborne Illnesses
Management of Diarrheal Infections
Viral Foodborne Illnesses
Front Burner - A newsletter from your local Public Health Inspector.
At the Market - A newsletter for market vendors.
Resources and websites
Barbecue Safety at Home
Check it! We inspect it. Window Sign
Farmer's Market Application
Handwashing Fact Sheet
In Good Hands
Milo and the Invisible World of Germs
Requirements for Food Vendors at Non-Exempt Farmers' Markets
Safe Canning for Food Vendors and Operators
School Lunch Safety
Special Events: Requirements for Safe Barbecues
Special Events: Coordinator Application Form
Special Events: Food Safety Requirements
Special Events: Vendor Application Form
Special Events : Lowering Your Alcohol Liability Risk
Raw Milk information from the Ministry of Health and Long-Term Care and Region of Waterloo Public Health:
Raw Milk on the Farm
Raw Milk - Think about the risk