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This service is free for patients requesting their own information. There is a fee for law firms or insurance companies requesting this service. Please note if the Region cannot find a report, the cheque will be returned to you.

How to request a report

Fill out a Request to Access Personal Health Record form and send it by mail or drop it off at the address below. The form must be completed by the patient.

Region of Waterloo Paramedic Services 120 Maple Grove Road Cambridge, ON N3H 4R4

Please Note

Waterloo Region does not have ambulance dispatch records. Dispatch records can be requested from the Ministry of Health and Long-Term Care:

Manager, Access Privacy and Corporate Coordination Ministry of Health and Long-Term Care 5700 Yonge Street, 6th Floor Toront, ON  M2M 4K5 Telephone: 416-327-7040

Law Firms and Insurance Companies, send us:

  1. A letter on company letterhead with the information below:
    • Name of the patient
    • Patient's date of birth
    • Date, time and location of the incident
    • Name of the hospital that the patient was taken to (if applicable)
    • Law Firm file number
    • Any other details that may be relevant
  2.  The signed Request to Access Personal Health Record form
  3. A cheque for $101.14 (includes HST) made out to "Region of Waterloo Paramedic Services" for each form required